Support for users (students and academic staff)
If you cannot access a resource using Edugate should contact your home institution helpdesk in the first instance.
If you can access a resource and experience difficulties using the resource, you should seek support from the resource provider.
If you have any other difficulties please contact your home institution helpdesk.
Check the membership list for your helpdesk contact details.
Support for administrators (IT staff)
Support for issues with your service (SP) or identity provider (IdP) software should be obtained from the software vendor.
Support for Shibboleth, simpleSAMLphp or other open source SP or IdP implementations can be obtained from the development communities;
Shibboleth
simpleSAMLphp
Support for operational issues with the Edugate federation (for example, the WAYF service or Metadata) is available from support@edugate.ie. Please check the Technical Resources section of this website first for list of most common problems and also the Announcements section of this website for recent service changes or disruptions.
The Edugate Users discussion list may also be used as a source of assistance and advice
