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Support

Support for users (students and academic staff)

  • If you experience problems accessing a website using Edugate, contact your home institution helpdesk in the first instance.
  • If you can access a web site and experience difficulties using the web site, you should seek support from the web site operator.
  • If you have any other difficulties please contact your home institution helpdesk.

Support for administrators (IT staff)

  • Support for issues with your service (SP) or identity provider (IdP) software should be obtained from the software vendor.
  • Support for Shibboleth, simpleSAMLphp or other open source SP or IdP implementations can be obtained from the user communities (Shibboleth/simpleSAMLphp email lists)
  • Support for operational issues with the Edugate federation (for example, the WAYF service, Metadata, or the Resource Registry) is available from this website  (check the announcements on this website for recent service changes or disruptions).
  • The Edugate Users discussion list may also be used as a source of assistance and advice

Support for librarians

  • Issues with your institutions Edugate login server should be reported to your institutions IS/IT department
  • Issues experienced when logging into a publishers resource should be reported using the publishers support desk
  • Information on how to setup access to publisher resources or library systems (e.g. Summon, Ezproxy, Millennium, Athens...)  using Edugate can be obtained here.

Documentation

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Who is Edugate for?

Edugate provides a single access mechanism that can enable access to online resources supporting alliances, research collaboration, consortia and shared services. Now users can use the credentials issued by their institution to access Edugate enabled web-sites and benefit from a personalised and persistent experience, with privacy features that put the user in control.

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Enable users to use the campus directory credential to access Edugate enabled web sites beyond the campus boundary from anywhere, whilst protecting the campus directory from unnecessary searches and the user credentials from use on web sites beyond your control. 
 

Your patrons are individuals, not IP Addresses!
 
Enable publishers to provide users with a consistent and personalised experience regardless of their location or the device they are using.
Improve the end-user experience by providing Single-Sign-On and reducing the frequency of prompts for campus credentials.
Connect your patrons to your subscribed resources, regardless of where the user performs their search.

Restrict access to your club or society web-site to valid campus users without needing the campus IT department to provide you with access to the entire campus user database.
For student unions, Edugate enables online elections that can authenticate all students currently enrolled without needing to expose campus credentials or personal information.

Example: UL Students Union

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Provide your suppliers with a means to interact with all campus members. Whether its parking management, physical access management, catering or sports facilities, Edugate can provide a secure means to validate staff and student status. Access cards or tokens can be issued online in a self-service manner, removing the some, if not all, of the paperwork.

Example: Apcoa Parking Management

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When establishing any online service that will be used by multiple institutions, Edugate will provide a means to authorise access to the service by user, role or institution without having to issue usernames/passwords or other credentials to the users of the service.
Most research projects are collaborations and when it comes to hosting collaborative tools or sharing documents and data, Edugate enables the hosting partner to seamlessly grant access to the project content.

Example: NDLR Repository
Example: HEAR and DARE

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Campus IT managers and IT security officers are increasingly reluctant to synchronise user credentials or open up campus directory services to applications that are hosted in the cloud. Even locally hosted managed applications that require the campus credential to be processed by the application present a security risk. Edugate is built on the open SAML federated access standard that is used in the financial services, aerospace and governmant eID and provides Single-Sign-On without the risks.

e-Government
Whether it's a central or local government service that needs to validate that a student is a current student, Edugate can open up the potential for numerous e-Government services for students (e.g. Grants and Tax Credits)

e-Commerce
When offering a student discount online, relying on a campus email address leaves the offer open to abuse since many institutions offer 'email for life'. Edugate will allow you to know if a customer is a current student and which institution the customer is affiliated to.

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